FAQs
HOW CAN I CONTACT YAF SPARKLE?
Our Client Services team is available by email at yaf@yafsparkle.com or by phone at 571-462-8567. We are pleased to assist with product details, sizing, availability, special orders, and private appointments.
ARE MY TRANSACTIONS SECURE?
Yes. Yaf Sparkle’s online store is powered by Shopify and uses industry-standard security measures designed to protect customer and payment information.
WILL I BE CHARGED SALES TAX?
Applicable sales tax is calculated at checkout based on the shipping destination and current state and local requirements.
HOW QUICKLY WILL MY ORDER SHIP?
In-stock items are generally prepared for shipment within four business days. Orders placed on weekends or holidays begin processing on the next business day.
Made-to-order, special-order, customized, resized, or designer-sourced pieces may require additional time. Estimated timing will be communicated whenever applicable. Please contact Client Services before ordering if your purchase is time-sensitive.
HOW DOES SHIPPING WORK?
Complimentary ground shipping is available on qualifying U.S. orders over $598. Available expedited and international shipping options are displayed at checkout when applicable.
High-value shipments may require an adult signature. International customers are responsible for any duties, taxes, brokerage charges, or other fees imposed by the destination country.
HOW DO I KNOW WHETHER AN ITEM IS AVAILABLE?
We make every effort to keep online availability current. However, certain designer, limited-edition, made-to-order, and special-order pieces are subject to confirmation.
If an item cannot be secured, we will contact you promptly. For time-sensitive purchases, please contact Client Services before ordering.
CAN I CANCEL AN ORDER?
Cancellation requests may be submitted within 24 hours of purchase. A request is not guaranteed once sourcing, customization, payment capture, or fulfillment has begun.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Eligible items may be submitted for return authorization within seven calendar days of delivery. Items must be unworn, unused, unaltered, and returned with their original packaging, tags, certificates, and proof of purchase.
Approved items must be shipped within three business days using a trackable and appropriately insured service. Return shipping is the customer’s responsibility. Eligible returns are issued as an exchange or nonrefundable store credit.
Please review our Returns & Exchanges policy for complete conditions and exclusions.
CAN DISCOUNTED ITEMS BE RETURNED?
Sale and clearance items are final sale and are not eligible for return, exchange, or store credit.
Made-to-order and special-order pieces are eligible for exchange only unless otherwise stated. Customized, engraved, resized, or personalized items are final sale.
ARE EARRINGS SOLD INDIVIDUALLY OR AS A PAIR?
Earrings are sold as pairs unless the product page specifically identifies the item as a single earring. When an earring is sold individually, select a quantity of two if you would like a pair.
HOW DO I DETERMINE MY RING SIZE?
For the most accurate fit, we recommend having your finger measured by a professional jeweler using standard U.S. sizing. Please contact Client Services if you would like assistance before placing your order.
CAN YOU CREATE A CUSTOM PIECE USING MY HEIRLOOM STONE?
Custom-design possibilities are considered individually. Contact Client Services with information about your stone and the piece you envision, and we will advise you on the available options.
WHAT SHOULD I DO IF MY JEWELRY NEEDS REPAIR?
Please email Client Services before attempting a repair or treatment at home. Include your order information, a description of the issue, and clear photographs when possible. We will review the piece and advise you on the appropriate next steps.
HOW SHOULD I CARE FOR MY JEWELRY?
Care requirements vary by material and designer. Please visit our Jewelry Care page for general guidance and follow any designer-specific instructions supplied with your piece.