How can I contact you?
*By Email: firstname.lastname@example.org
Are my transactions secure?
You can shop at www.yafsparkle.com with confidence. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read on here.
Will I be charged with a sales tax?
We collect and remit sales tax based on state and local requirements.
5. Can I return the products?
We do offer nationwide returns: Your item must be in its original unused condition to be returned. You must return the item within 10 days of receipt of your purchase. Please email email@example.com for returns. We offer this service so we can guarantee your absolute satisfaction. Should you not be happy with your purchase, please let us know how we can do better!
A full refund of the merchandise and taxes will be given. However, the customer will assume the cost of shipping both for nationwide and international purchases. Please understand that we can not pay for worldwide shipping fees.
To prevent return fraud we can only refund in the same method of payment as the original payment. We also offer an exchange of the item as well as store credits. Please note that this is an online policy only as we try to even out the disadvantage of not being able to try on the pieces of interest in person (experience shows that especially finding the perfect ring size can be a bit tricky).
Sales items: All sales items are considered final sale.
Articles are accepted for store credit or exchange in the U.S. if returned in saleable condition within 30 days of purchase, accompanied by a sales receipt. Cost of shipping back must be assumed by customer. An exchange or store credit within 30 days of purchase is possible for online purchases.
Gift recipients are entitled to a nonrefundable merchandise credit.
How does the shipping and handling work?
Any order for more than $150 (incl.tax) is eligible for free shipping in the US. Please contact customer service for a rate quote or create your own quote during the checkout process via our shopping cart, which will show you all the available options. International shipment rates vary, please use our shopping cart for available shipping methods.
We also offer US overnight shipping and international delivery with DHL and Fedex, please contact us for this shipping options.
Please note that a signature will be required unless otherwise requested in writing.
When will my order be shipped?
If your items are in stock, they usually ship within 1-2 business days. If we are out of stock, or your item is made to order, please allow up to 4-5 weeks of processing time, unless otherwise specified. We always do our best to ship your order as soon as possible. Feel free to contact us for a precise shipping date.
Do you offer layaway?
We require a minimum of 50% deposit, and the balance must be fully paid within 3 months. Please contact us for layaway options.
Can you set my heirloom stones in one of your settings?
We can definitely create a custom made design with your heirloom stones. Many times a precious heirloom stone is the starting point for a unique jewelry creation. Find out more about the possibilities of a custom creation here. Contact us now and start the conversation!
How do I submit my designs?
If you are a designer and would like to submit your pieces to our team for consideration, please email us at firstname.lastname@example.org. We appreciate your interest and will reply if your designs make sense for Yaf Sparkle.
Are your earrings sold as singles or pairs?
Our earrings are sold in pairs, unless otherwise specified on the product page. Any earring with the word "single" in the description is sold as a single in which case, if you want to buy a pair, please select "2" in quantity and we will send you a pair.
I broke my piece, what do I do now?
Your satisfaction is our highest priority. Please send us an email or bring the piece to our store and we will work with you to repair it.
17. How do I know if something is in stock?
We do our best to ensure items online are in stock. However, items will occasionally sell out and some of them are made to order. You can email us or call us at (212) 254-0451 to make sure we have your item on hand.
I saw something in the store and I can't find it online
We have a wide range of pieces, and receive new items constantly, so you may have seen pieces in store that you can’t find online yet. If you would like to make your purchase from home and you can’t find it online, please give us a call or send us an email and we will ship it.
How do I know if something is in stock?
We take phone orders at (212) 254-0451.
How do I figure out my ring size?
If you do not know your ring size, we highly recommend having your finger sized by a local jeweler. Find our online ring sizing guide here. If you have ordered from us before, we may have your ring size on file, please email us! All of our rings are standard US sizes. If you do not know your US ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size.
Can I return a discounted item?
All discounted items are final sale and therefore can not be returned. Nevertheless, please let us know why you are unhappy with the product and we will do our best to help!